Return policy

Cancellation

 We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Refund and Exchange Policy

Return Information

Reasons for Return: We accept no-excuse returns within 14 days of receipt of goods.

Return Process:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please follow the instructions provided in the email to return the item to the specified address

Refunds will be issued after we have received the item and confirmed the condition of the item.

Cost Information:

Return Shipping: Unless the return is due to our error (e.g. wrong item shipped or item is defective), the customer is responsible for return shipping of $10.

Refund Processing:Refunds will be issued to your original payment method and may take 5-10 business days to process. 

Exchange Information

Reasons for Exchange: We accept exchanges without reason within 14 days of receipt of the goods.

Exchange Process:

To be eligible for an exchange, your item must be unused and in the same condition as it was received. The item must also be in its original packaging.

Please follow the instructions provided in the email to return the item to the specified address.

We will send you a replacement item of equal value after receiving the item and confirming its condition.

Cost Information:

Exchange Shipping: Unless the exchange is due to our error (e.g. wrong item or defective item), the exchange shipping is the customer's responsibility. Exchange shipping is $10.

Important Notes:

 All refunds will be minus a $10 shipping fee unless the return is due to an error on our part.

 We do not offer more than one exchange; you may choose either one exchange or a full refund.

Please review the return information carefully before returning or exchanging an item to ensure that your request meets the requirements of our policy.

If you receive a damaged or defective item, please request a return or exchange service within 14 days.

Late or missing refunds 

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

E-mail: info@opmfx.com
phone：+86 19538762664

名称：广州辛凌商贸有限公司
name：Guangzhou Xinling trading Co. LTD

地址：广州市增城区中新镇联安村玉田路45号101房
Business Address: Room 101, 45 Yutian Road, Lian 'an Village, Zhongxin Town, Zengcheng District, Guangzhou

本店的营业时间为：早上9点到下午5点
The business hours of this store are from 9 a.m. to 5 p.m